Last updated: September 21, 2026

Lumsdon North respects the privacy of our clients and the confidential nature of the properties we are trusted to represent.

This Privacy Policy explains how we collect, use, disclose and protect personal information through our website, communications and property oversight services.

1. What We Collect

Depending on how you interact with Lumsdon North, we may collect:

• your name, email address, telephone number and mailing address;
• property addresses and relevant property information;
• access instructions and service preferences;
• photographs, videos and notes documenting property conditions or work;
• contractor, consultant and vendor information;
• correspondence, instructions and service records;
• quotations, schedules and project documentation; and
• basic website information such as browser, device, IP address and website activity.

We aim to collect only the information reasonably required to provide our services and operate our business.

2. How We Use Information

We may use personal information to:

• provide property oversight and owner-representation services;
• coordinate property visits, contractors, trades and consultants;
• document property conditions and project progress;
• communicate reports, updates and recommendations;
• administer client accounts and service agreements;
• respond to inquiries and requests;
• maintain appropriate business and service records;
• operate, secure and improve our website and systems; and
• meet legal, regulatory or insurance requirements.

We will not use personal information for unrelated purposes without appropriate consent or other lawful authority.

3. Photographs and Property Information

Our work frequently involves photographs, videos, reports and other information concerning private properties.

We treat this material as confidential client information and use it for purposes connected with the client’s property, project or engagement.

We will not ordinarily use identifiable photographs or information about a client’s private property for advertising, social media or promotional purposes without permission.

4. Sharing Information

We may share information where reasonably necessary with parties involved in providing services to the client, including:

• contractors and trades;
• architects, engineers and other consultants;
• insurers, brokers or restoration professionals;
• property or facility personnel;
• technology, hosting and communication providers; and
• professional advisors or authorities where required by law.

We share only the information reasonably required for the applicable purpose.

Lumsdon North does not sell personal information.

Independent contractors, consultants and other third parties may also have their own privacy obligations and practices.

5. Service Providers and Information Outside Canada

We may use reputable third-party technology providers for services such as email, cloud storage, website hosting, document management and business administration.

Some providers may store or process information outside Canada. Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed.

We take reasonable steps when selecting and working with service providers that handle personal information on our behalf.

6. Website and Analytics

Our website may use cookies or similar technologies to understand website traffic, maintain security and improve performance.

These technologies may collect information such as IP address, browser type, device information, pages visited and general usage patterns.

You can control certain cookies through your browser settings.

7. Communications

We may use the contact information clients provide to communicate about properties, appointments, projects, accounts and services.

Where we send promotional or marketing communications, recipients may unsubscribe from those communications at any time.

Operational communications required to provide an active service may continue while the engagement remains in effect.

8. Retention

We keep personal information only for as long as reasonably necessary to provide our services, administer the client relationship, maintain appropriate business records and satisfy legal, contractual or insurance requirements.

When information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it.

9. Security

We use reasonable administrative, technical and physical safeguards appropriate to the nature and sensitivity of the information in our care.

These may include access controls, secure systems, password protection, appropriate technology providers and limiting access to those who reasonably require the information.

No method of electronic storage or communication is completely secure, and we cannot guarantee absolute security.

10. Your Information

You may contact us to:

• ask what personal information we hold about you;
• request access to your personal information;
• request correction of inaccurate information;
• update your contact or communication preferences;
• withdraw consent where applicable; or
• ask questions about how your information is collected, used, disclosed or retained.

Certain requests may be subject to legal, contractual or other permitted limitations.

We may need to verify your identity before responding to a request involving personal information.

11. Privacy Incidents

If we become aware of a privacy or security incident involving personal information, we will assess and respond to it in accordance with applicable privacy requirements, including notification or reporting obligations where required.

12. Changes to This Policy

We may update this Privacy Policy as our services, technology or legal requirements evolve.

The current version will be posted on our website with an updated revision date.

Contact

Questions, concerns or requests concerning privacy may be directed to:

Lumsdon North
Email: privacy@lumsdon.ca

You may also obtain information about Canadian privacy rights from the Office of the Privacy Commissioner of Canada at priv.gc.ca.